Know More
Terms &Conditions
By engaging with Pearlclean (hereinafter referred to as “the Company”), you, the Customer, agree to comply with the terms and conditions outlined below.
Please review the following agreement carefully. Your use of any service provided by the Company constitutes your consent to abide by the terms and conditions stipulated herein.
Articles entrusted to the Company for cleaning or repair shall be referred to as “items” within this agreement.
This agreement pertains solely to the Company and the Customer and does not imply any relationship with third parties. By utilizing any service provided by the Company, you, the undersigned Customer, agree to the following terms and conditions:
1. Garment Care
While we exercise the highest level of care in handling garments, certain fabrics and materials may be prone to discoloration or shrinkage. Such items are cleaned at the Customer’s risk. The Company bears no responsibility for any resulting damage.
We strive to maintain superior standards in washing, drying, and folding services.
2. Manufacturer’s Care Guidelines
The Company does not review manufacturer care labels due to time constraints and will not be held responsible for garments labeled “hand wash only” or “dry clean only.”
3. Special Care Items
The Company disclaims liability for “special care” and delicate items requiring distinctive attention during cleaning.
4. Colour Transfer and Damage
The Company is not responsible for colour transfer or fading of garments during the cleaning process.
5. Storage and Unclaimed Items
Items left unclaimed for more than 30 days will incur a storage fee of 30% per month on the total invoice amount.
Items unclaimed after 90 days may be discarded or donated at the Company’s discretion.
6. Service Refusal
The Company reserves the right to refuse to clean any garment that may pose risks.
7. Stain Removal
While stain removal is part of the cleaning process, complete stain elimination cannot be guaranteed and is performed at the Customer’s risk.
8. Loss or Damage to Personal Items
The Company is not responsible for the loss or damage of personal belongings left in garments (e.g., money, jewellery, or documents).
9. Liability and Compensation
In the event of loss or damage, the Company may, at its discretion, reimburse up to ten (10) times the service charge of the lost/damaged garment upon presentation of valid invoices.
Compensation will be provided in services only; no cash refunds will be issued.
10. Inspection Upon Delivery
Customers must inspect garments upon delivery and report any issues immediately. Claims made after acceptance will not be entertained.
11. Quality Assurance
The Company provides a seven-day warranty from the date of delivery for quality-related issues, provided the garments remain unused.
12. Communication Preferences
Customers may receive transactional and promotional updates via calls, SMS, emails, or app notifications.
13. Ornamental and Jewellery Attachments
The Company is not responsible for damage to or loss of any ornaments or jewellery attached to garments.
14. Force Majeure
The Company shall not be held liable for any loss or damage caused by circumstances beyond its control, including but not limited to natural disasters, strikes, or government restrictions.
15. Fire, Burglary, and Unforeseen Circumstances
The Company is not responsible for damage or loss of garments due to fire, theft, or other unforeseen events.
16. Compensation for Delays
Some cleaning processes may require additional time. The Company does not offer refunds or deductions for delays in service.
17. Designer Wear
Pricing for designer garments is determined on a case-by-case basis, with charges communicated after examination by our specialists.
18. Payment Terms
– Invoices are provided digitally or via WhatsApp notifications.
– Express services are charged at double the standard rate.
– Payment is due in full upon successful order delivery.
– Prepaid plans are available via cash, UPI, or cheque (subject to clearance).
– Taxes are applicable in addition to listed service rates.
– Prepaid plan balances are non-transferable and valid only within the same state.
– Bounced cheques will incur a penalty of ₹500.
19. Cancellation and Refund Policy
– Extra amounts paid for retail orders can be refunded upon request.
– Prepaid balances are non-refundable.
– Order cancellations before pickup are free of charge.
– Cancellation requests must be made within two (2) hours of pickup.
– Once garments enter the processing phase, orders cannot be cancelled.
20. Coupons and Discounts
– Coupons are valid only through the Pearlclean app.
– Coupons cannot be applied after invoice generation.
– Multiple coupons cannot be used together.
21. Privacy Policy
– The Company does not share personal information with third parties.
– Certain administrative functions may be outsourced, requiring minimal customer data for service facilitation.
22. External Links
The Company is not liable for damages resulting from third-party websites linked from Pearlclean’s website.
23. Unauthorized Use of Website Content
Unauthorized distribution, reproduction, or modification of website content is strictly prohibited and subject to legal action.
24. Changes to the Agreement
The Company reserves the right to modify these terms and conditions at any time without prior notice. The latest terms will be available on the Pearlclean website.
25. Dispute Resolution
All disputes shall be resolved under the jurisdiction of the High Court of Telangana, Hyderabad, Telangana.
For inquiries or complaints, please contact:
Email: support@pearlclean.in
Customer Care: 888 666 4663
1. Introduction
Pearlclean is committed to protecting your privacy and handling your data responsibly. By using our services, you agree to the collection, use, and disclosure of your information as outlined in this privacy policy.
2. Information We Collect
- Personal Data
– Identification Information: Full name, username, or similar identifiers
– Contact Information: Email address, phone number, billing, and delivery address
– Payment Information: Credit/debit card details, payment history, and transaction records - Technical and Usage Data
– Device Information: IP address, browser type, version, and operating system
– Usage Data: Pages visited, time spent, and user interactions
– Location Data: May be collected to enable location-based services - Cookies
We use cookies to enhance user experience. Users may disable cookies via browser settings.
3. How We Use Your Data
- Service Delivery
– Fulfil orders, manage payments, and provide customer support
– Maintain customer profiles, order history, and preferences - Service Improvement & Analytics
– Analyse and improve service performance and digital platforms
– Conduct research and development to upgrade offerings - Marketing and Promotions
– Send promotional emails, offers, and service updates - Legal Compliance
– Respond to legal or regulatory requirements
– Prevent fraud, misuse, or breach of terms
– Enforce legal rights, including debt recovery
4. Sharing Your Data
Pearlclean does not sell or lease your personal information.
- Service Providers
– Payment Processors for secure transactions
– Delivery Partners for logistics coordination
– IT Providers for data hosting and security - Legal and Regulatory Disclosures
Shared only when required by law or for protection of business interests - Business Transfers
In case of mergers, acquisitions, or restructuring, data may be transferred to ensure service continuity
5. Data Security
We implement appropriate safeguards to protect your data. However, no system is entirely secure; we cannot guarantee absolute protection.
6. Data Retention
We retain your data to: Fulfil service commitments; Comply with legal obligations; Until a customer requests deletion.
7. Customer Rights
– Access & Correction: Request a copy of your data and correct inaccuracies
– Deletion: Request deletion if no longer associated with our services
8. Third-Party Links
Our website may contain links to third-party sites. Pearlclean is not responsible for their data practices.
9. Children’s Privacy
Our services are not intended for users under 16 years of age. Any such data found will be deleted immediately.
10. Changes to This Policy
This policy may be updated without notice. Please review periodically for changes.
11. Contact Us
For questions regarding this Privacy Policy:
Website: https://pearlclean.in
Email: support@pearlclean.in
Customer Care: 888 666 4663
